People love shopping. They don't wanna be productive. They wanna be entertained.
— Ben Thompson (Stratechery), on TVPN. Thompson's viral case against personal agents: he's had a human assistant for ten years who doesn't come within an inch of booking his flights, and consumers actively enjoy complaining about their chores — 'not only do I wanna do it, I wanna complain about it.' This is the baseline skepticism the entire category has to answer.
